Your privacy is important to us. To safeguard your privacy and ensure you are protected, this notice explains our data collection practices, what we do with it, and the cookies used on this website.
WHAT DOES THIS POLICY COVER? This policy describes the processing of your personal data by MaxineCarterCounselling.com in relation to:
- Your use of our website at maxinecartercounselling.com (the “website”); and
- Your interaction with Maxine Carter Counselling by Skype, phone, or in person (“one-to-one”)
For the purposes of applicable data protection law (including, the General Data Protection Regulation 2016/679 (the “GDPR”), we are a ‘data controller’ of your personal data.
Where relevant, this policy should be read in conjunction with our disclaimer found on our website.
PERSONAL DATA COLLECTED FROM YOU: The following categories of personal data will be collected about you in connection with your use of the website:
- Personal Identification Information: your name and date of birth;
- Contact Information: your email address, postal address, postcode, and telephone number;
- Demographic Information: your gender;
- Preference Information: information about the types of products you’ve purchased on the website and your interests;
- Financial information: payment card numbers;
- Your marketing preferences, including any consents you have given us.
Additionally, if you reach out to us by phone, email or otherwise, we may maintain a record of that communication.
PERSONAL DATA COLLECTED ABOUT YOU FROM OTHERS: We also collect certain categories of personal data from third parties:
- Financial and/or transaction details from payment providers;
- Personal contact details from ConvertKit for marketing communications; and
- Cookie Information as outlined below.
HOW IS YOUR PERSONAL DATA USED, AND WHAT IS THE LEGAL BASIS FOR THIS USE? We process your personal data for purposes such as:
- Contractual Necessity: to establish and fulfil contracts with you;
- Legitimate Interests: to manage online accounts, monitor for security threats, deliver tailored advertising, and other operational purposes;
- Legal Compliance: to ensure we adhere to legal requirements and processes;
- Consent: to send you direct marketing about Maxine Carter Counselling’s products and services.
MINORS: Individuals under 16 are not allowed to use our services or provide personal information on our website or applications.
FRAUD PREVENTION: For purchases made on the website, we might use automated tools for fraud prevention.
WHO WILL YOUR PERSONAL DATA BE SHARED WITH, AND WHERE? We may share your personal data with:
- Third-party service providers;
- Government authorities and/or law enforcement officials if mandated by law;
- Prospective buyers of our business assets.
COOKIES: The website uses cookies to distinguish users, provide a better browsing experience, and for analytical purposes. More information on how cookies are used can be found here: http://ico.org.uk/for-the-public/online/cookies.
SOCIAL MEDIA COOKIES: These allow sharing from our website to platforms like Facebook and Instagram.
GOOGLE ANALYTICS: We use Google Analytics to monitor website traffic. You can opt out of Google’s tracking technologies here.
FACEBOOK ADS: We utilize Facebook’s advertising services. You can manage Facebook ad preferences here.
CHANGES TO THIS POLICY: Any modifications to this policy in the future will be posted on the website.
CONTACT US: For any queries about this policy and our data processing practices, please reach out to us at maxine@maxinecartercounselling.com.